Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with The Floating World Spirit Company Ltd. We strive to provide you with the best possible shipping experience. Please review our shipping policy below to understand how your orders are processed and shipped.

1. Shipping Locations

We currently offer shipping to the following locations:

  • United Kingdom
  • At present we do not ship to Ireland, Northern Ireland, Europe or ROW

If your country or region is not listed, please contact us to inquire about shipping options.

2. Order Processing Time

  • Orders are processed within 3 business days after payment is confirmed, excluding weekends and holidays.
  • You will receive an email confirmation with tracking information once your order has been shipped.
  • Orders placed after 3pm may be processed the next business day.
  • Some items may require additional processing time due to product availability. If this is the case, we will notify you via email.

3. Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs. The available methods and estimated delivery times are:

  • Standard Shipping: Estimated 2 business days via Royal Mail tracked delivery
  • Local Delivery: Schedule on request

Delivery times may vary depending on your location and the shipping carrier. Please note that these are estimated delivery times and are not guaranteed. Factors such as weather, holidays, and customs processing may cause delays.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order, the destination, and the shipping method selected. You will be provided with the total shipping cost at checkout before you complete your purchase.

5. Order Tracking

Once your order has shipped, we will send you an email with tracking information. You can use this information to track your order through the shipping carrier's website.

Please note that it may take up to 12 hours for tracking information to update after your order has been shipped.

6. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately at sales@seeingeyerum.com.
  • We will work with the shipping carrier to resolve the issue and, if necessary, file a claim.
  • If your package is confirmed as lost, we will either replace the item(s) or issue a refund, depending on your preference and item availability.

7. International Shipping

Not currently available.

8. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or issues arising from incorrect or incomplete addresses. If you need to update your address after placing an order, please contact us as soon as possible. We cannot guarantee that we can make changes once the order has been processed.

9. Shipping Restrictions

Certain products may not be eligible for shipping due to regulatory restrictions, product size, or other factors. If an item is restricted from being shipped to your location, we will notify you during the checkout process.

10. Returns and Exchanges

For details on how to return or exchange your items, please refer to our Return and Refund Policy.

11. Contact Us

If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please contact our customer service team:

The Floating World Spirit Company Ltd
sales@seeingeyerum.com