Refund policy

Return and Refund Policy

At The Floating World Spirit Company Ltd, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a clear and easy process for returns and refunds.

Eligibility for Returns:

  • Returns are accepted within 14 days of receiving your order.
  • The product must be unused, undamaged, and in its original packaging.
  • Some items may be excluded from returns for hygiene reasons (e.g., intimate items, perishable goods, etc.). Please refer to the product description for any exclusions.
  • You will need proof of purchase (order number, receipt, or packing slip) to process your return.

Return Process:

  1. To initiate a return, please contact us at sales@seeingeyerum.com within 7 days of receiving your order.
  2. Provide your order number and details about the item(s) you wish to return.
  3. Our team will provide instructions for returning the product, including the return shipping address.
  4. Please ensure that the item(s) are securely packed to prevent any damage during the return shipment.

Refund Process:

  • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • If the return is approved, your refund will be processed to the original payment method within 5 business days.
  • Please note that shipping fees are non-refundable. You will be responsible for return shipping costs unless the item is defective or incorrect.
  • If the product is damaged or defective, we will cover the return shipping and provide a full refund or replacement.

Exchanges:

  • If you would prefer an exchange for a different size, color, or product, please contact our customer service team for assistance. Exchanges are subject to product availability.

Non-Refundable Items:

  • Gift cards
  • Personalised or custom-made products
  • Items on sale or marked as "final sale"

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately at sales@seeingeyerum.com, and we will arrange for a replacement or refund.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please reach out to our customer service team at sales@seeingeyerum.com. We're here to help!